Returns & Exchanges
At Al Kabayel Discount Centre, we want you to be completely satisfied with your home goods; if you are not happy with your purchase, you can return or exchange items within 14 days of receipt. Please ensure all items are in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Log in to your account or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Items
Securely pack the products in their original manufacturer packaging, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Drop-off or Collection
Visit any Al Kabayel Discount Centre branch for an instant exchange or schedule a courier collection through our online portal for home pick-up.
Quality Check and Refund
Once our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing